+91-11 2435 4632 info@frankleisureandevents.com

Refund & Cancellation

In concern to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be calculated on the basis of cancellation policy and the money would be accordingly refunded to the person who has made the payment to us. Please note that it may take 4 - 8 weeks for the refund process due to banking procedures. If the refund is made to the credit card account or to Bank account, the bank charges would be debited from the refund amount.

Cancellation policy
Notice of cancellation must be made in writing to Frank Leisure and Events Pvt. Ltd.. Up to 180 days prior to the event you will be entitled to 50% of the total paid less any supplier cancellation charges.
180 days to 90 days you will be entitled to 25% of the total paid less any supplier cancellation charges. Up to 30 days prior to the event you will be entitled to 10% of the total paid less any supplier cancellation charges.
A strict cancellation policy will apply for all other services.
Please note that irrespective of above mentioned cancellations slabs, there would be a service charge of 10% which would be applicable in case of cancellation of services after the booking is made with us.

Hotels Refund & Cancellation Policy.
If you cancel the package after commencement, refund would be restricted to a limited amount, depending on the amount that we would be able to recover from the hoteliers and vendors we deal with. For any unused hotel accommodation, Venue Charges, chartered transportation and missed meals etc. we, at Frank Leisure and Events Pvt. Ltd. is not responsible to refund any amount.
Check in time and check out time is strictly to be followed as per the hotel policy.
Due to licensing requirements and quality control issues, all food and beverage to be served on Hotel property must be supplied and prepared by Hotel and may not be removed from Hotel property.
Once the food tasting session is held with the client Frank Leisure and Events Pvt. Ltd. ensures the same quality of the food however changes at the last moment by the hotels related to health issues Frank Leisure and Events Pvt. Ltd. is not responsible. No food is permitted to be taken into the hotel for consumption. No Food or Beverage is permitted to leave the hotel with the exception of the wedding cake so as to comply with Health & Safety Regulations.
If the cancellation or modification is after this time, the first night or 50% of the total reservation amount is taken, whichever is higher. For reservations with multiple rooms this applies to each room. Please also note all cancellations or modifications must be made in writing, either by fax or email. Cancellations over the phone will not be accepted.
Any changes in the menu at the last moment will be charged extra.
Guests are welcome to arrive at the Hotel at any time. We will do our very best to have your room available as soon as possible, but we cannot guarantee that it will be ready before 2pm. You may, of course, use any of the Hotels facilities prior to check-in. On your day of departure we respectfully request that you vacate your room by 11.00am.
On some occasions it may be possible to extend this, however extra charges will be applied. Departing guests are welcome to use the facilities on their day of departure.
If you fail to cancel a booking and proceed in accordance with the booking made, you will be charged for up to the full amount of the booking made.

Airport Transfers
Airport Transfers, if included in the accommodation package are through AC Coaches of different sizes (12/ 18 / 27 / 36 / 45). Guest will be transferred to booked hotels by coaches in the batch size of 10 & above. The guest coming by different flights should be informed in advance about the waiting time at Airport. The individual guests coming from different flights can be transferred by Cars on a supplement cost.